Shipping policy
Welcome to Zenguard! We are committed to providing you with reliable and efficient shipping services for your premium BJJ gear. Please read our shipping policy carefully to understand how we process and ship your orders.
Shipping Overview
- We currently ship all orders via Royal Mail.
- Orders are processed and dispatched within 1-3 business days after payment confirmation.
- Tracking details will be provided for all orders where tracking is available.
Shipping Rates
Our shipping rates vary based on the destination and service level chosen. Below are our standard shipping options:
United Kingdom (Domestic Shipping)
- Royal Mail 1st Class: £5.99 (Estimated delivery within 1-2 business days)
- Royal Mail 2nd Class: £4.99 (Estimated delivery within 2-3 business days)
- Royal Mail Tracked 24: £7.99 (Next business day delivery with tracking)
- Royal Mail Tracked 48: £6.50 (Delivery within 2-3 business days with tracking)
Europe (EU Countries)
- Standard Shipping (Non-Tracked): £15.99 (Estimated delivery within 5-10 business days)
- Tracked and Signed Service: £22.99 (Estimated delivery within 5-7 business days with tracking and signature confirmation)
International Shipping (Rest of the World)
- Standard Shipping (Non-Tracked): £24.99 (Estimated delivery within 10-15 business days)
- Tracked and Signed Service: £32.99 (Estimated delivery within 7-12 business days with tracking and signature confirmation)
Note: Delivery times are approximate and may vary due to customs processing and other factors beyond our control.
Order Weight and Limitations
- Each BJJ gi weighs approximately 1.5 kg.
- Additional shipping fees may apply for orders exceeding 2 kg. Please contact us for bulk order shipping rates.
Customs, Duties, and Taxes
- For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the buyer and are not included in our shipping fees.
- Zenguard is not a VAT-registered company, so no VAT is applied to your order.
- We are not responsible for any customs and taxes applied to international orders. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost or Delayed Shipments
- While we do our best to ensure timely delivery, unforeseen circumstances (such as postal service delays or customs processing) may impact delivery times.
- If your order is delayed or lost, please contact us at [email or phone] with your order and tracking details.
Incorrect Shipping Information
- Please double-check your shipping address before completing your order. We are not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions or concerns about our shipping policy, please reach out to our team at:
- Email: zenguardapparel@gmail.com
- Phone: [Your Contact Number]
Thank you for choosing Zenguard. We appreciate your business and look forward to delivering top-quality BJJ gear to you!